By using the delivery, transportation, logistics, or storage services offered by OnShip (“the Company”), the client agrees to these Terms and Conditions without restriction.
These terms apply to all services performed by the Company, including but not limited to:
The client agrees to:
The client remains responsible for any damages caused by:
The Company reserves the right to refuse transportation of any item deemed dangerous, illegal, or inappropriate.
Without limitation, the following items are prohibited:
The Company may refuse any package without notice if it is deemed to present a risk.
Unless otherwise agreed in writing, the Company's maximum liability is limited to:
No compensation shall be granted for:
Any claim must be submitted in writing within 7 days following the expected delivery date.
The Company may require:
Displayed delivery times are estimates only.
The Company does not guarantee delivery times in the following situations:
No automatic refund shall be granted for delivery delays.
A delivery is considered completed when:
Additional fees may apply for:
Certain deliveries may require:
The Company may use:
as official proof of delivery.
Any unclaimed or refused package may:
The Company may dispose of the package if no follow-up is made after this period.
Invoices are payable according to the agreed payment terms.
In case of late payment:
All legal or administrative fees related to collections may be charged to the client.
An order may be cancelled before the package is picked up.
Once transportation has begun, cancellation or return fees may apply.
The Company shall not be held responsible for delays, losses, or inability to perform services caused by, including but not limited to:
Information provided by the client is used solely for delivery operations, billing, and customer service purposes.
The Company is committed to protecting personal information in accordance with applicable laws in Québec and Canada.
The Company may modify these Terms and Conditions at any time without prior notice.
The most recent version published on the website shall prevail.
These Terms and Conditions are governed by the applicable laws of the Province of Québec and Canada.
Any dispute shall be submitted to the competent courts of the judicial district of Montréal, Québec.
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